Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website primalgenius.co. By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect
When you visit our Website, we may collect the following types of information: a. Personal Information: Name, Email address, Phone number, Shipping and billing addresses, Payment details (processed securely via third-party payment providers) b. Non-Personal Information: IP address, Browser type and version, Operating system, Pages visited and time spent on the Website, Referral source, Cookies and tracking technologies


2. How We Use Your Information
We use the information we collect to: Process orders and provide customer service, Improve our products, services, and website experience, Send updates, promotions, and newsletters (only if you've opted in), Prevent fraud and secure our website, Comply with legal obligations

3. How We Share Your Information
We do not sell your personal information. However, we may share your information with third parties in the following situations: Service Providers: We may share your data with third-party service providers who assist us in website operations, order fulfilment, payment processing, and marketing. Legal Compliance: If required by law or to protect our legal rights, we may disclose your information to authorities. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Your Rights and Choices
You have the following rights regarding your personal data: Access: Request a copy of the personal data we hold about you. Correction: Request corrections to any inaccurate or incomplete data. Deletion: Request that we delete your personal data, subject to legal requirements. Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link. To exercise any of these rights, please contact us at hello@primalgenius.co.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. You can control or disable cookies via your browser settings.

6. Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

8. Children's Privacy
Our Website is not intended for children under 16, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our Website after changes indicates your acceptance of the updated policy.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Email: hello@primalgenius.co
Effective Date: 23/01/25

Thank you for trusting Primal Genius with your personal information.